RTO Pune

Hello friends,
I have driving license snart card from RTO Pune which is about to expire.
To renew it, I have filled online form on Parivahan Sewa site, uploaded old DL and address proof, done payment.
It is in status as 'application is under processing at RTO level.' since 15 days.
do I need to visit the RTO Pune office? Agent is asking thrice the amount that I paid online.

Thanks in advance.