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Archive through June 03, 2005

Hitguj » Views and Comments » Current Affairs » Call centres and India's role » Archive through June 03, 2005 « Previous Next »

Moodi
Sunday, May 29, 2005 - 8:33 pm:   Edit Post Delete Post Print Post  Link to this message

Hi
I just read the news again about some abusement for Indian workers , who worked in call centres , and recieved bad comments and vulgure language from British and Americans. I don't know how to react. But it is a worst thing that british and amerian people( not Indians)will never change their dirty proud agressive attitude.What do you think?

Champak
Monday, May 30, 2005 - 12:14 pm:   Edit Post Delete Post Print Post  Link to this message

These people still live in the era when white race was dominant. Hitler died 60 years ago but there lives a Hitler in everybody´s mind here in western countries.

Waht to do? Wait and watch!

Zakki
Tuesday, May 31, 2005 - 2:01 am:   Edit Post Delete Post Print Post  Link to this message

mhNaUna tr Baartat outsource kolaya\ to kama. tËar krNaaro laÜk Amaoirkotlyaa laÜkaMnaaih iXavyaagaaLI krtca hÜto. to %yaaMnaa sahna na Jaalyaanao %yaaMnaI jaast pgaar maaigatlaa. mhNaUna tr ha outsource caa ]pd\vyaap prvaDtÜ %yaaMnaa. tIna vaYao- data center manager hÜtÜ. gaÜrI baaš lagaoca AÜrDt rDt sauTayacaI. jaast pgaar maagaayacaIÊ ho kama nakÜ mhNaayacaI. Aata malaa kahI ~asa hÜt nasaoÊ karNa kuiNa iXavaI idlaI kI lagaoca %yaalaa %yaacyaa ma^naojarsamaÜr ]Bao k$na jaast gailacC iXavyaa do}naÊ AašbaapaMcaI ‘p`omaL caÝkXaI’ k$na %yaacyaa AklaocaoÊ kama krNyaacyaa naalaayaktocao vaNa-na krNao AXaI maaJaI pwt hÜtI. ekdÜnadaca Asao kravao laagalaoÊ maga laÜk jara XahaNao Jaalao. Aata kuiNa mhNaolaÊ %yaaMnaI saByata saÜDlaI tr AapNa saÜDayacaI kaÆ tr Asao AahoÊ kI pÜT KUp Barlyaavar jar qaÜDo irkamao kolyaaiXavaaya ga%yaMtr naahI ho kLto toMvha AapNa kaya caD\DI saÜDt naahI svatÁcaIÆ vaoL AalaI kI jasao krayalaa paihjao tsao kravaoÊ maagaUna manaat toca Qa$na basaU nayao. saabaNaanao hat paya tÜMD QaUvaUna [tr maagaa-laa laagaavao.

Champak
Tuesday, May 31, 2005 - 5:57 am:   Edit Post Delete Post Print Post  Link to this message

http://www.expressindia.com/fullstory.php?newsid=47676

Ja@kI saahoba ........:-)

Chinnu
Tuesday, May 31, 2005 - 4:11 pm:   Edit Post Delete Post Print Post  Link to this message

zakki, tumachi honest mate avadalit :-)

Moodi
Wednesday, June 01, 2005 - 10:12 am:   Edit Post Delete Post Print Post  Link to this message

Hi Zakki Sahaeb and champak. I really appriciate your views. I am a new member here, so i sent my first post in English, i'll try to write in marathi. Actually, I m from pune (but not like puneri namuna, infact i am very co-operative, but my husband always call me puneri khadus for my every instant reaction)I always read every comments posted by our respectful members.I like it by heart.I am in uk now.

Limbutimbu
Wednesday, June 01, 2005 - 10:24 am:   Edit Post Delete Post Print Post  Link to this message

mauDIÊ tumacao maayabaÜlaIcyaa ihtgaujavar svaagat ho :-)

Moodi
Wednesday, June 01, 2005 - 11:22 am:   Edit Post Delete Post Print Post  Link to this message

Thanks Limbutimbu.kharetar ithe Uk madhye rahanara manus ya Tipical English lokanchya tahrevaik vaganyamule vedaach hoil, nashib mi zale nahi.Punaychi aani mazya aai-vadilansakat sagalyanchi khup athavan yete. Kayamche ithe rahanar nasalyane tevdhech samadhan. Pan tumchya sarvanchya comments vachun agadi manmokale vatate aani Bharatatch asalyasarkhe vatate

Athak
Wednesday, June 01, 2005 - 2:08 pm:   Edit Post Delete Post Print Post  Link to this message

mauDI Ê saa^rI ha Ê maI AaQaI ‘maÜdI’ vaacalaM Ana Amaoirkonao ivhsaa na idlyaacaa raga yaa ihtgaujacyaa maaQyamaatuna kaZayaca zrvalaola idsat Asa vaaTla :-)

any how , jokes apart Ê tumacao [qao svaagat AaiNa naivana va jvalant ivaYaya sauÉ kolyaa bawla Qanyavaad. KrM tr [qao baroca jvalaMt ivaYaya sauÉ hÜtat Ana KDajaMgaI ]hapÜh hÜvauna jaLuna Kak hÜtat :-)
AsaÜ Ê AapNa sauÉ kolaolaa ivaYaya ek serious ivaYaya Aaho Ê gaÜáyaaMkDuna Aaplyaa accent var kolaolao Asalao GaaNaorDo comments svaaiBamaanaI Baarityaalaa kQaIhI sahna hÜNaar naahI . These gaÜro should not forget one thing kI AaplaI maatRBaaYaa vaogaLI AsaunahI AapNa %yaaMcaI BaaYaa iXaktÜ Ana %yaaMcyaavar p`Bau%va gaajavatÜ Ê %yaaMnaa AaplaI BaaYaa iXaka mhNaa AaQaI Ê Ana maga baGaa %yaaMcaa hXyaa .

Moodi
Wednesday, June 01, 2005 - 2:52 pm:   Edit Post Delete Post Print Post  Link to this message

Hi Athak.U R right.My husband is also a software consultant like U people and these socalled Gore do not want Indians anymore here in Uk.
I am agree with their etiquettes and manners and somewhat Stif upper lip. But they really hate us.They just want to celebrate Fathers and mothers day but in reality? I saw some old person here waiting for their son and daughters helplessly. Thank God I am not staying here more than 1 and half year.

Arch
Wednesday, June 01, 2005 - 3:33 pm:   Edit Post Delete Post Print Post  Link to this message

AqakÊ p`Bau%va jaagavatÜsa ka gaajavatÜsaÆ - :-) maI puNaorI Aaho na baabaa. pdÜpdI daKvaUna nakÜ ka VayalaaÆ

Punyanagarikar
Wednesday, June 01, 2005 - 3:50 pm:   Edit Post Delete Post Print Post  Link to this message

Aca- .. .. ..

Athak
Wednesday, June 01, 2005 - 4:35 pm:   Edit Post Delete Post Print Post  Link to this message

Aaca- .. .. :-) Thanks
KrM mhNajao pÜsT krNyaaAaQaI TIcar laa vaacauna daKvalao hÜto Ê mhNaalaI izk Aaho Ê kra pÜsT Ê ‘gaajavatܒ Asaoca vaacauna daKvalao AsaNaar :-)

Ajitdmarathe
Wednesday, June 01, 2005 - 8:28 pm:   Edit Post Delete Post Print Post  Link to this message

Moodi - this may not be a big deal.

Caller's perspective: Call center calls typically deal with customer service / tech support issues don't they? In that case, isn't it reasonable to expect that some abuse would be directed towards the person on the other end of the line regardless of nationality, given the frustrating nature of some support calls, compounded by the attitude of some customers? Add to that a dose of fear that some folks may feel resulting from the potential threat of losing their job (or someone they know or care about) to someone in India / China / etc.

Support rep's perspective: All call center folks are trained to handle "difficult" customers. Moreover, reps make a relatively decent amount of money given their education, training and (hopefully) low % of calls that turn abusive.

Where did you read this news by the way and how widespread is the phenomenon of abuse? Have fun in your 1.5 yrs in the US.

Athak
Thursday, June 02, 2005 - 2:26 am:   Edit Post Delete Post Print Post  Link to this message

Aijat Ê maaJaa puZo ilaihNyaacaa ]woXa vaadalaa tÜMD fÜDNyaacaa Ê vaadivavaad vaaZvaNyaasa ikMvaa ]laTsaulaT p`itiËyaa doNyaacaa naahI. ho maI [qao naohmaIca TaLt AsatÜ .

This matter of abusing by Goras aspecially due to our nationality and language accent is really a serious matter. No Indian would like to hear ' you bloody Indian' like words. yaaMcaI katDI gaÜrI mhNauna kahI ho Dayaro@T svagaa-tuna naahI Avatrlao . They must respect other's religion , holy books , language , culture . AapNa %yaaMcyaa doXaat kama krtÜ ikMvaa AXyaa %yaaMcyaa madtIsaazI Asalaolyaa Call centres maQyao kama krtÜ mhNajao %yaaMcaI gaulaamaigarI naahI krt . we are proud Indians , and everyone should be . inaga`Ü laÜkaMcao yaaMnaI kaya hala kolao hÜto ho jagajaahIr Aaho . AaQaI yaukovaalao Ana Aata AmaoirkI samajatat kI to sava- jagaavar rajya krtat Ê nausa%yaa Ba`maat Aahot. Call Centre laa kama krNao AsaÜ Ê %yaaMcyaa doXaat kama krNao AsaÜ Ê we dont work or earn even fraction of our salary to get abused by anyone . rs%yaavarcaa iBakarI sauwa ‘Aro ho qaÜDo pOsao GaoÊ maI jara tuJyaavar tÜMDsauK GaotÜ ’ mhNauna eokuna GaoNaar naahI .
Ja@kI Ê Hats off to You .

Champak
Thursday, June 02, 2005 - 6:36 am:   Edit Post Delete Post Print Post  Link to this message

Ajit, I dont agree with you.

Athak, I agree with you!

Moodi, Enjoy your stay and try to stay away from such news. It gives unnecessary frustration. You are for short stay here so dont bother much for them. This is not going to change anyway if u think or dont think.

These are born racists, nobody can change their minds.

Ldhule
Thursday, June 02, 2005 - 6:40 am:   Edit Post Delete Post Print Post  Link to this message

Ja@kI saahoba ... ... :-)

Moodi
Thursday, June 02, 2005 - 7:31 am:   Edit Post Delete Post Print Post  Link to this message

Athak and Champak I agree with You. And Ajit I don't know much about you and FYI I am living in UK , not in US. I think that U never read Marathi Newspapers and some of our friends who still working in call centres, they told me about that.And it is not a fun Mr.Ajit. I am here from 2 years and I am also learning at the Education centre in my town. I have some bad experience with them. I don't want to start any controvercy.But racism means Gore and this is the fact.No American or British will call you American or British though you are a citizen, he will only call you American or British- Indian.And this is the fact, if not then why these people did not removed this clause from the application form?My friend became a citizen here, but she is still British-Indian. She also have some bad experience. Sorry Athak and Champak for not to listening your words.

Athak
Thursday, June 02, 2005 - 7:43 am:   Edit Post Delete Post Print Post  Link to this message

yes mauDI very true , they are born racist , for them other than gaÜrI camaDIvalao means Kalacao tucC . ek complex Aaho %yaaMcyaat . samaÜÉna iktIhI stutI kÉ dot Ê deep inside heart only jealousy . maI UK laa hÜtÜ Stevenage laa . javaLuna AnauBavalao AaiNa AjaunahI [qao yaa kMpnaImaQyao baroca Aahot . AsaÜ Ê [qao AamhI barocada %yaaMnaa %yaaMcaI payarI daKvatÜ :-)

Moodi
Thursday, June 02, 2005 - 7:56 am:   Edit Post Delete Post Print Post  Link to this message

Sorry Ajit Champak and Athak, I don't want to make a show here.My town is full of typical concervative people and recently they retain their seat again.And more funny thing is that my 2 Indian neighbours always speak bad about Indians b'caz they are now british citizen. I always try to ignore them b'caz They are about to leave for US in next 2 months.They also tired with UK.

Milindaa
Thursday, June 02, 2005 - 9:11 am:   Edit Post Delete Post Print Post  Link to this message

This BB is going away from the original purpose. What are we discussing here ? Racism ? Call centre and India's role in it (as suggested by title) or call centres and their problems ?

Moodi, I am in London for almost 5 years. Though, I would agree with you about racism, it is not directed to Indians as such. It is directed to any brown/black skin person. This racism is clearly shown when choosing the team leaders/managers etc. but that is a different story.

Personally, I won't feel bad about being called British-Indian, provided I get similar benefits as a normal british citizen. What is insulting in that ?

Anyway, as I said at the start, let's bring the BB on the track and if we do not have anything to discuss on the BB's subject, let's stop here and continue on the appropriate BB.

Moodi
Thursday, June 02, 2005 - 9:57 am:   Edit Post Delete Post Print Post  Link to this message

Ok Milind.My point is that if are you a British citizen now,then why they do not call you british.Yes, we are Indian by heart, by nature, by culture and so on.I know that we are going above the limits.

My question is about the call centres.I always received some phone calls from India, but I talk to them in good language.But these people do not have humanity.Why? just dry words like Thanks and welcome,bye, see you soon.Milind,i don't want to go in to deep. But really, i have very bad experience about them. we are planning to go to india in diwali you can come to our home in India or here in uk.You are welcome to our home.I am from Chinchwad.My husband was in Wembley 3 years ago.I'd like to meet you.Then i'll explain you what experience i have in reality.

Bee
Thursday, June 02, 2005 - 9:59 am:   Edit Post Delete Post Print Post  Link to this message

khare tar pratyek country madhe thodeefar tulana hotech. mee dekheel ithe barik barik goshti anubhawalya pan tyanna aataa tond deta yete. ektar ithe rahun tumache face expression, bolanyachee paddhat he sagale haluhalu ithalya lokansarakhe hote. nidan tyanchyashee bolatana tari. tyamule bahutek khup fayada hoto. mee ithe pahile kee nawin jar kunee bharatatun aale tar tyala neet kay te kalat nahi. kinwa itaranna tyala kay mhanayache bolayache aahe te kalat nahi. pan ekada ithalya watawaranat kam karayala lagalo, aani thode mhanaje paachek warsha ulatalee kee aapalyala ithe kahich farak janawat nahi.

mala tar ithe rahoon rahoon mazee sanwedana melee kee kay ase watayala lagale. ase watate maze sagale wasant door kuthetaree udoon gelet.. deen taise rajanee..

Moodi
Thursday, June 02, 2005 - 10:12 am:   Edit Post Delete Post Print Post  Link to this message

Mazi Sadesati suru aahena tyamule Shanine jagacha changlach anubhav dila mhanayala harkat nahi.Kahi veles vatate je hote te changalyasathich nidan aapalayla vait anubhav aale tar aapan tyamule dusaryala tari changale vagavu shakto.

Pudhachyas thech magcha shahana.Sagalyat dhamal mhanaje ithe olakh zaleli ek marathi mulagi ji Sanglichi aahe tine sarva itar bhashik mulinshi bhandan keley aani british samaj ha kiti shreshtha aahe yaavar charcha keli tar mazya tamil maitrinine tila changlech zyapale.He pryataksha dolyane baghun hasave ka radave he hi kalat nahi

Arch
Thursday, June 02, 2005 - 2:32 pm:   Edit Post Delete Post Print Post  Link to this message

puYkLda vaacala Abuse mhTlaola. jaoMvha tumhalaa computer hardware ikMvaa software caa problem yaotÜ AaiNa tumhI jar tech support laa call kolaat AaiNa tumhalaa eKada accent na kLNaara chinese tech Aalaa AaiNa tÜ ekca p`XNa tumhalaa caar caar vaoLolaa ivacaart raihlaa tr tumacaIpNa icaDicaD hÜtoca. (at gaÜra ikMvaa brown Asaa Baod nasatÜca. call center cyaa laÜkaMnaa irate customer naIT handle krta Aalaaca paihjao. Actually, that is one of the requirement. p`%yaok vaoLI brown mhNaUna abuse hÜtÜ Asa naahI. telephone sales call varcyaa laÜkaMnaapNa ho eokava laagat.

In US IIT graduates are highly respected. Infact, recently, IITians are honored in DC for providing the biggest brain power in US. Why can't we appreciate that?

malaa vaaTla naohomaI -ve points var Bar dotanaa +ve points pNa appreciate kravaot.

AamhI south laa rhatÜ. maaJyaa navaáyaacaa consulting business Aaho. AaiNa ho descrimination Aamhalaa south laapNa jaaNavala naahI. infact, respect for knowledge imaLala Aaho.

jaa} do naaihtr imailaMd yao}na mhNaola out of cotext discussion caalala Aaho

Champak
Thursday, June 02, 2005 - 2:34 pm:   Edit Post Delete Post Print Post  Link to this message

Moodi,
Dont take it personaly. Almost everybody living abroad faces this situation.

There are many news about abusing the employees of call centres in India by American or British coustomers.

Some of us have attraction of west / white skin in perticular so its obvious if the marathi girl is defending british. This type of people should live in west only and should not return to MY country. This is one way to get rid of such foolish people from MY country.

There is no point in dicsussing the personal experiences on this BB. You can share u r exp. on other existing BBs.


Arch, I will comment on your point of view but sometimes later.....

Saurabh
Thursday, June 02, 2005 - 4:42 pm:   Edit Post Delete Post Print Post  Link to this message

call center cya laÜkaMXaI maI A%yaMt saMyamaanao baÜlatÜ. pNa tirhI kQaI kQaI pilakDcaa maaNaUsa BaartIya Aaho AaiNa trIdoKIla maaJyaa naavacyaa ]ccaaracaI vaaT laavatÜ Aaho ho eokUna icaDicaD hÜto. inadana prdoXasqa BartIyaaXaI saMBaaYaNa krtanaa trI baLMca A@saoMT maarayacaI garja BaasaU nayao. AsaÜ.

dusara mau_a Asaa - tumhI jar pUNa-pNao prdoXaI samaajaat saamaavaUna jaaNaar nasaala tr %yaaMnaI tumhalaa jaraXaI vaogaLI vaagaNaUk idlaI mhNaUna baÜMba maarNyaacaa tumhalaa kahIhI AiQakar naahI. barIca prdoXasqa BartIya maaNasao manaapasaUna itqalyaa samaajaat imasaLt naahIt ³karNao Anaok AahotÊ sqaainak laÜkaMnaI idlaolaI vaagaNaUk h f> ek CÜTa Baaga Aaho %yaacaa´.. pNa %yaaMnaa indian-american ³ american-indian vaogaLo´ mhNalyaacaa raga ka yaavaaÆ UK ba_la maI baÜlaU Xakt naahIÊ pNa US maQao malaa AjaunatrI ekhI vaNa-Baodacaa AnauBava naahI.



Arch
Thursday, June 02, 2005 - 5:08 pm:   Edit Post Delete Post Print Post  Link to this message

ho ivaYayaalaa Qa$na naahI. pNa caMpkÊ tU saQyaa kuzo AahosaÆ Baarta baahor AsalaasaÊ tr ka AahosaÆ AaiNa itqao jar tulaa caaMgalaI vaagaNaUk imaLt nasalaIÊ tr itqao rhaNyaacaa A+ahasa kaÆ

Chandya
Thursday, June 02, 2005 - 5:38 pm:   Edit Post Delete Post Print Post  Link to this message

call center mhNajao kÜNaIhI yaavao TplaI maaÉna jaavao Asao Aaho kaÆ

jar kahI raga Asaola tr tÜ %yaa kMpnaIcyaa product ivaYayaI Asaavaa. service rep cyaa accent/nationality/race etc ivaYayaI AaplaI maÝlyavaana mato eokvaNyaacaa %yaa customer laa kÜNatahI AiQakar naahI.

dudO-vaanao (a saMdBaa-t ³ customer laa p`itbaMQa krNaara´ kÜNatahI kayada nasaavaa AaiNa call center caalavaNaaáyaaMcaI ]daisanata AsaavaI.

IMO, service rep speaks with "accent" not by choice but by compulsion and they may not be allowed to "personalize" it based on customer.

Zakki
Friday, June 03, 2005 - 2:11 am:   Edit Post Delete Post Print Post  Link to this message

caMVaÊ jar kahI raga AsaolaÊ .. .. .. AiQakar naahI.‘ ho barÜbar AahoÊ pNa raga Aalaolaa AsatanaaÊ tovhZo Baana kuNaalaa rhat naahIÊ mhNaUna kQaI kQaI baahor GaDlaolyaa gaÜYTIMcaa raga jasaa Garatlyaa laÜkaMvar ³ivanaakarNa´ inaGatÜÊ tsaaca tÜ jaI vyai> p`qama saapDola itcyaavar inaGatÜÊ ha manauYyasvaBaava. %yaatUna hI AsalaI maMDLI paiXcamaa%ya. %yaaMnaa BaartIyaaMcyaa ]cca saMskRtI caa pircaya naahI. paiscamaa%yaaMnaa saMyama jamat naahI² rhata raihlaa AiQakar. tr AiQakar AsaÜ vaa nasaÜÊ vaašT baÜlaNao ho vaašTca. AiQakar mhNajao maaNasaanaIca banavalaolyaa kayaVacaa Baaga. %yaa kayaValaaca jar ]cca saMskRtIcaI baOzk nasaola tr ka|yaÆ

Deepstambh
Friday, June 03, 2005 - 3:29 am:   Edit Post Delete Post Print Post  Link to this message

Ja@kI.. May 30, 2005 - 10:01 pm caI pÜsT Ja@kasaca...

Ajitdmarathe
Friday, June 03, 2005 - 1:36 pm:   Edit Post Delete Post Print Post  Link to this message

Racist people and attitudes do exist. And so does intolerance and impatience. Moodi, Champak et al, I don't mean to discount anyone's personal experience; just that this isn't exclusively directed towards Indians. Its the result of ignorance and fear and we can't hope to change these attitudes by somehow "making" ignorant people respect us. I feel that the more we interact with people who are not from our race and culture the more we educate others and ourselves about our similarities and differences. We are more likely to have these opportunities while we are abroad and I think its worthwhile making the most of them.

I know many educated non-Indians here who know very little about life in India, just as I think I know far less than they do about the life of non-Indians in their home country. They've asked me all kinds of seemingly ridiculous questions about Indian customs and culture and all I can do is patiently tell them what things are like versus what they may have seen in some movie or heard from someone. And believe it or not I have seen a change in attitude.

Moodi - I've also heard that racism and intolerance is much worse (or perhaps more overt) in the UK so that probably makes day to day life harder for you. It may be an interesting exercise for you to actively interact with non-Indians here since you plan to be here for a limited amount of time. Again, try to enjoy your stay here!

Moodi
Friday, June 03, 2005 - 5:13 pm:   Edit Post Delete Post Print Post  Link to this message

Yes Ajit.Uk and South Africa are more racist than others. You peolple don't beleive but this true.2 years ago, just 22 years old british colleague asked my husband in the office whether there is still Quin's rule in India or not. My husband just laughted at him.He explained him how we became indipendent.

London, Wembley and Asian dominated cities are ok. But the Indians who became the citizen 20 years ago, they are more racist than british too.It is the truth. Try to read BBC news sometimes instead of CNN

British-Indias are still in a position like Gharka na Ghatka in uk.Old people looking for Indian culture and Young people wants British culture and Indian films and food.
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